It will ask you to restart your computer, please do so.ħ. With the driver downloaded, run the file you downloaded.Ħ. When you click the link to download the driver, you will need to click to start the downloading process.ĥ. Once you know what operating system (64-bit or 32-bit) you are using, click the following link and scroll towards to the bottom to download the driver that matches your computer.Ĥ. Determine if you're computer is running a 64-bit or 32-bit operating system following the instructions here - ģ. Unplug the scanner cradle (base) from your computerĢ. If you're computer is saying that no driver can be found for your scanner, let's get the right driver downloaded following these steps:ġ. If you know that there is not an issue with your driver, please contact our support team. If step 3 fails, move to the steps below as there may be problem with your driver. Test your scanner by scanning a Client ID card while you are logged into your CharityTracker or Oasis Insight network.Ĥ.
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